Assignment 2
Psych 245
Designing a Performance Rating System and Improving Performance
Due Monday, November 16th , 2015 in class AND compass
The purpose of this assignment is to give you the opportunity to work on the ultimate criterion we care about—job performance. In Assignment 1, you already finished job analysis on a job you picked. In the first part of this assignment, you will continue to work on the job analysis results, which are the typical work tasks of the job you picked. You will be asked to design a performance rating system based on the work tasks to assess how well employees perform at the job. Next, imagine that you are invited by the organization to provide consultation on how to make their employees perform better. What types of training would you recommend? What actions would you take to improve the motivation and positive job attitudes of employees?
In this assignment, first introduce the work/job that you are interested in (e.g., server in a restaurant), and list the work tasks that are typically performed at the job (e.g., take orders). We recommend you use the same job you picked in Assignment 1, so that you can utilize the job analysis results you obtained in that assignment. If you prefer to choose a different job, you will need to perform job analysis as you did in Assignment 1 to obtain the work tasks.
Then you will choose three different performance rating methods from what we introduced in class (e.g., graphic rating scale, checklist, forced-choice, BARS, BOS, etc.). For each method, first construct an item (including the behavioral definition and response anchors), then explain which aspect of performance the item intends to measure (e.g., customer satisfaction). You also need to discuss what the possible criterion deficiency (e.g., fails to measure how fast they take orders) and criterion contamination (e.g., may tap into customers satisfaction with the food) are. Finally, you will specify which rating source you would like to use for the item (e.g., customer ratings), and why.
Next, you will provide consultation on how to improve employees performance through training. Specify what KSAOs you think that training should be focused on (e.g., ability to communicate clearly), which method(s) would be appropriate to be used for the training (e.g., apprenticeship), and why you think the training would help improve job performance. At the end of this section, please also specify how you would like to evaluate the effectiveness of the training (e.g., have a simulation test on how well the servers communicate with customers).
Finally, you will need to propose solutions on improving job performance through motivation and job attitude. Specifically, two solutions need to be proposed to improve motivation. For each solution, you will need to provide a detailed action plan (e.g., ask each customer to rate satisfaction with their server; servers who receive the highest ratings each day get $5 bonus),
Assignment 2
Psych 245
explain the theory behind the plan (e.g., reinforcement theory), why you think it improves motivation, and consequently, job performance. Similarly, two solutions need to be proposed to improve positive job attitudes. For each solution, you will need to provide a detailed action plan (e.g., give servers more freedom on choosing their shifts), explain the theory behind the plan (e.g., job characteristics theory), and why you think it improves positive job attitudes and job performance. Make sure the solutions you propose are specific to the job you picked.
You must use at least 3 sources. These can include the course text and lecture notes, supplemental readings, websites, or other outside material. Document your research with APA-style citations, including a separate references page. At least one source must be outside of PSYC245 course material and O*NET (the librarys PsycInfo database can be helpful).
The paper should be written as a semi-formal essay. Feel free to write in a creative manner, but maintain a professional tone. Writing your paper in the order of the given outline makes grading your paper easier and it assures that you dont forget an important point. In order to receive a perfect score your paper must adequately cover all the topics on the list. Our grading TA will actively search for the topics in your paper to decide the score; points will be deducted if any topics are missing. The paper should be approximately 4-page in length excluding references (double-spaced, font size 12, 1-inch margins).
The assignment will be graded by Lexi on a 50-point scale, based on the rubrics listed on the next page. The grades will then be converted to a total of 15 points (by multiplying 30%) and counted towards your final grades. For example, if the original grade you receive is 41, your converted grade will be 41 * 30% = 12.3
A HARD COPY of the assignment will be due in class on November 16th (you may hand it in before or after class). If the assignment is turned in outside of the class period (which I do not recommend), it must be brought to the TAs (Lexis) office (Room 230). You will lose 3 points on the 50-point scale if you turn it in any time after 12:01PM and then you will lose 3 points for every day (24 hour period) that it is late. However, assignment turned in after class on Friday (November 20th) will not be accepted. In addition you must submit a digital copy to the compass website. This copy will not be graded and will only serve as a time stamp of completion. To repeat, you must submit BOTH a hard copy and an electronic copy of your assignment by 12PM Monday, November 16th.
Good luck and enjoy the assignment!
Assignment 2
Psych 245
Rubric Table for Assignment 2
Assignment 2 Topics
(1) Overview
What job did you select?
What are the major work tasks based on job analysis?
(2) Designing a performance rating system
For each of the three performance rating methods,
Construct an example item
Which aspect of performance does it measure?
What are the possible criterion deficiency and contamination related to the item?
Which rating source will be used? Why?
(3) Improving performance—Training
What are the KSAOs on which you would like to train?
Which method(s) would you like to use for training?
Why do you think the training would improve performance?
How would you evaluate the effectiveness of the training method?
(4) Improving performance—Motivation
For each of the two solutions, specify
The action plan (be specific to the job)
The theory behind the solution
Why do you think the solution would lead to higher motivation?
Why do you think the solution would improve performance?
(5) Improving performance—Job Attitudes
For each of the two solutions, specify
The action plan (be specific to the job)
The theory behind the solution
Why do you think the solution would lead to positive job attitudes?
Why do you think the solution would improve performance?
(6) Other issues
50 points

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