Boston’s Big Dig

In this assignment, you are to play the role of an expert on managing major
programs. Assume the following lengthy article that appeared in the Boston Globe
comprises a report you have received about the Big Dig project in Boston, one of the
costliest and most politically charged major programs in history. You should read the
report with a measure of skepticism – the writer is neither an expert in managing major
programs, nor a disinterested third party observer of events. Still, the “report” is filled
with interesting facts that certainly indicate that we are dealing here with a trouble-filled
program. When you are done reading the report, please address the following questions:

  1. In summary, what does the report’s author blame for the problems encountered on the
    Big Dig project?
  2. As an expert, to what extent do you think the author has got things right? Based on
    your knowledge of what it takes to manage major programs, how would you
    summarize what went wrong with this project?
  3. To what extent do you feel that if the Big Dig had followed the US Department of
    Defense approach to managing major programs it would have been more successful?
    What problems might arise in trying to employ the US DoD approach?
  4. What lessons can be derived from the Big Dig experience that can be shared with
    individuals and organizations that are about to begin work on a major program?
    Your answer should be no longer than ten pages long, using single space and 12
    point font.

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