Communicating Performance at Walmart

Weekly Readings and Videos

Types of Communication. (n.d.). conovercompany.com

Different Effective Methods of Communication (Useful). Shethna, J. (n.d.). educba.com

4 Types of Communication and How to Improve Them. (2021, Apr 22). indeed.com

4 Different Types of Workplace Communication and How to Improve Each Area. Miller, R. (2018, Oct 18). sandler.com

How to Adapt the Way You Communicate to Different Situations. Griffin, T. (2021, May 6). wikihow.com

Walmart’s Doug McMillon Has Been Called One of the Most ‘Woke’ CEOs in the Country – and His Social Media Accounts Show Why. De Luce, I. (2019, Sep 23). businessinsider.com

Effective Business Communication Introduction. (2:14). Shannon Hasa. (2020, Jan 13). youtube.com

 

 

Walmart managers must be able to communicate effectively when discussing performance issues with associates. Likewise, associates must be effective communicators when they are solving problems or seeking to improve their own performance. Three helpful hints for being a good communicator are: Know your audience, word messages carefully to avoid ambiguity or confusion, and select the most effective delivery channel for the situation.

Instructions

1. Review current and previous course content and conduct additional research on the topic of communication related to performance.
2. In 300 – 400 words, double-spaced, answer the following questions based on course content and the results of your research:
   • Assume you are the new CEO for the Walmart organization. It is your job to communicate the organization’s overall performance results and feedback to 1,000 associates at the annual shareholders’ meeting.
     • Describe the communication mode you would use to communicate effectively with a crowd this size.
     • Explain how you could determine if your communication style was effective, resulting in an accurate understanding of the content of your communication.
   • Now, assume you are a regional manager for Walmart who must communicate store and/or business performance results and feedback to a regional meeting of 30 management associates.
     • Describe the communication mode you would use to communicate effectively with a crowd this size.
     • Explain how you could determine if your communication style was effective, resulting in an accurate understanding of the content of your communication.
   • Finally, assume you are a store manager who must communicate individual performance results and feedback to a single associate from your store.
     • Describe the communication mode you would use to communicate effectively with a crowd this size.
     • Explain how you could determine if your communication style was effective, resulting in an accurate understanding of the content of your communication.