Conduct research into the Australian Tourism Accreditation Program (ATAP) and provide a brief explanation of the purpose of the program and accreditation criteria. List three businesses in NSW(Australia) that hold ATAP accreditation.

Research on the Australian Tourism Accreditation Program

Surveys of customer satisfaction can be used to track, quantify, and assess customer satisfaction. What techniques can be utilized for consumer surveys? What elements make up a successful survey? How should the organization use the data it has received?
2) Research the Australian Tourism Accreditation Program (ATAP) and give a succinct summary of the program’s goals and accreditation standards. Name three NSW (Australia) companies that have ATAP accreditation.
3) Identify the current service trends and modifications influencing the industries of hospitality, travel, and tourism. What source did you use to get this information?
4) Create and attach a template that might be used to create workplace policies.
5) What is the purpose of NSW’s competition and consumer regulations, and how does this affect the way services are provided?
6) Look into job descriptions for managers of guest services in the hospitality, travel, and tourist sectors. Identify the professional standards and qualities that employees at that level of the service business are expected to possess.
7) In what ways does the creation of customer service policies and procedures help to deliver high-quality customer service?
8) What are the managers’ duties and obligations in providing excellent customer service?
1) How can businesses in the travel, tourism, and hospitality sectors make sure they keep providing clients with goods and services that meet or exceed their expectations?
2) Businesses should encourage their clients to file complaints. Describe what this phrase implies, how it should be implemented, why it should be applied, and why it is advantageous for organizations to have a policy that encourages complaints.
3) Create a customer survey that can be used to poll both internal and external clients. In order to ascertain whether the product, service, or bundle you are offering satisfies these requirements, your survey will be created to ascertain customers’ needs, wants, and expectations.
4) Do some research on the tenets of good customer service, then list them below along with a brief explanation of each one.
5) Look up codes of conduct and other relevant legislation, then compile the following list:
Project 3: Examine the legal criteria for running a company in the hotel, travel, or tourism sectors. Include details on how a firm may prove compliance with legal standards and who in the company should be in charge of ensuring compliance. Include details about the fines and repercussions for breaking the rules as well. Make suggestions for any policies and practices that should be present in the workplace to promote compliance. Don’t forget to credit the information’s sources.
Create a report to share your findings and conclusions.
1) Identify and describe a source of information regarding laws and licenses that must be complied with in order for a business to operate.
2) What are the goals of consumer and competition laws? What is protected by the law?
3) Examine New South Wales (Australia) licensing criteria for hotels. Give a succinct rundown of licensee responsibilities.
4) How can managers in the hospitality, travel, and tourism industries make sure they are informed of any changes to the law or licensing requirements, and how can they tell their coworkers of these changes?
5) What connection exists between workplace policies and procedures and the law? What role do policies and practices have in managing regulatory compliance?
6) Describe the duties and standard operating procedures of a regulatory body pertinent to the New South Wales (Australia) tourist, hospitality, or travel industry.
7) Create a model that might be applied to the creation of workplace regulations.
8: What are the legal obligations and liabilities of managers and directors in regards to workplace health and safety?
Exercise 1
1) Which sources of legal information might be useful in the workplace?
2) Find a source of information about NSW (Australia) license rules and assess the material’s usefulness for workers in the hospitality, travel, or tourism sectors. Your assessor will need a copy of the data you have gathered from your sources.
3) Suggest that workers in these service industries make use of the license data from your source.
4) List any applicable legislation and licensing requirements for the hospitality, travel, or tourist industries.
Activity 2: Determine the breadth of compliance requirements for a typical business operation in the hospitality, travel, or tourism sectors in NSW (Australia).
Determine the source of the regulatory information relevant to the particular firm selected in Activity 3 by: What could be a part of business operations? Activity 2: Question 1
1) Conduct research on the dangers, fines, and effects of violating NSW’s (Australia’s) alcohol laws. Write a succinct report on them.
What might professional legal guidance entail (Activity 5)?
2) Conduct research on one type of legal advisor, then provide a summary of the kind of support they might offer a company in terms of legal compliance.
What might be covered by regulatory policies and procedures?
2) Briefly describe the procedures followed in creating policy.
3. Why should all policies, processes, and information be provided in a concise and clear manner?
What factors should be taken into account when defining roles in policy documents?
2) List and briefly describe each of the important elements of a compliance management system.
Activity 8: It is crucial that new employees receive a formal induction when they begin working at a facility. What specific information has to be given to the new employees at this time?
2) The provision of customers with safer settings that are dedicated to using harm-minimization strategies is the goal of responsible alcohol service. Presently, duty of care, standard drink measures, harm minimization, refusal of service, the effects of alcohol, juveniles, recognizing intoxication, and dispute resolution are all included in mandated training related to the responsible sale, supply, and service of alcohol. Determine the most effective means of disseminating information about a potential adjustment to the mandated training programs for bar workers that would focus on the responsible serving of alcohol.
What would information updates entail (Activity 9)?
2) What factors should be taken into account when planning staff information sessions on policies, procedures, and legal information?
Research a regulatory body in NSW (Australia) and find out how employers can get in touch with them about compliance needs. This is Activity 10 #1. List the many kinds of paperwork that can be filed online with that regulatory body.
Activity 11: 1) How would you keep track of licenses for businesses and occupations, and what kind of information may this involve?
2) How can the compliance standards that are particular to an organization be identified and upheld?
3) Specify what a compliance breach entails. What effects might such a result have?
4) Specific requirements for occupational health and safety are demanded of contractors who operate with the ATO. What are their responsibilities?
5) Outline the steps that staff members must take if a serious violation has been discovered.
6) Explain the procedures the first-line manager must take after a breach.
List the six business operations areas that need to be regularly scrutinized and assessed for compliance in Activity 12 (Step 1). Give an illustration of each.
2) Identify six locations where the officer in charge of compliance can keep an eye out for violations of the rules. Give an illustration of each.
3) When would modifications be necessary, and how may they be put into practice?
4) In what situations would it be necessary to notify a regulatory authority of a compliance breach? What details must be communicated?
Exercise 13
1) Describe various possibilities you could take advantage of to stay up-to-date on regulatory standards.
2) Identify two particular opportunities to keep up with the most recent legal and regulatory standards that apply to the hotel, travel, and tourism sectors. Describe the knowledge you might get from these opportunities.
Activity 14: Superannuation legislation changes have made it possible for eligible employees to select the superannuation fund into which their payments should be made. In accordance with the law, employers must give standard choice forms to eligible new hires within 28 days of the start of their work and to current employees upon request. Employers have two months to make arrangements to make contributions to a fund of an employee’s choosing if the employee elects to have their super payments put into that fund.
To communicate this information to employees, use two effective techniques. Justify the approaches you chose. Make the content that will be provided in both versions
Activity 15: 1) What goes into a policy review, and what advantages does it have for a company?



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