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· Initial Post – You decide to answer Question #2 and post your initial 200+ word thread with 3 cites
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For this discussion question, read the following webarticle “Building Trust Calls for Different Approaches Across Different Cultures.”
Compare the US guidelines v. those in other countries listed in the article. Given this information, how would you approach working with someone virtually from India? from Germany?
Share any experiences you have had with developing trust with people in other countries. What lessons have you learned from those experiences?
While international workplace exchanges can prove challenging amongst workers, the development of effective promotions into new markets is equally challenging. How can companies introduce products in international markets successfully and overcome initial concerns or distrust of consumers? Are their communication approaches that will be more or less successful?
Reply to question 4:
Is trust really important for employees to have for their employer? Yes, I believe trust is a critical component to have as an employer with employees. According to author Jennifer Benz, who studied how employees respond to trusting their employers, “Employees who have trust in their employer are far more likely to engage in beneficial actions on their behalf.” (Benz, 2019) Other sources of research on this point indicate the same concept, “When people feel free to communicate, express their ideas, and when they trust their employers and superiors, they are more prompt to innovate and come up with new solutions.” (Martic, 2020) Based on personal experience within the workplace, these statements are factual. I have witnessed employees that have lost morale or become disgruntled because information was withheld from them, or they didn’t receive any praise for their accomplishments. This led to them not trusting much of what the organization said when regarding any values and poor work performance soon followed. However, I have also personally experienced the benefit of executive management trusting and believing in me by listening to what I had to say about workplace improvements. In return for them listening to my opinion and making me feel as if I could trust them, I wanted to do better and try to exceed their expectations. This aligns to something else that Jennifer Benz pointed out, “Trust is also the biggest driver of happiness at work, and when they trust you, employees are more committed to your success and will work harder.” (Benz, 2019)
Benz, J. (2019, July 26). Workforce.com. Retrieved February 17, 2021, from https://www.workforce.com/news/employee-trust-biggest-workplace-benefit
Martic, K. (2020, June 23). Trust in the Workplace: Why it is so important today and how to build it. Retrieved February 17, 2021, from https://blog.smarp.com/trust-in-the-workplace-why-it-is-so-important-today-and-how-to-build-it#:~:text=When%20people%20feel%20free%20to,offer%20more%20ideas%20and%20solutions.
Reply to question 2
I think the first consideration for cooperation with strangers or companies is whether their display capabilities match their actuals. When working with people who have never known or met, my trust comes more from whether the person is honest, that is, the declared ability matches the actual ability. Now under the influence of COVID-19, the way of meeting on the Internet has become the mainstream. This has also led to the emergence of some speculators. “In the digital world, it’s easier to tell a lie and get away with it” (1). When we meet for the first time, we often give a personal introduction. Many people will show many titles, advantages, and achievements. With further cooperation, we can easily measure the capabilities of our partners. If it matches, trust is established invisibly, and the partner can be considered honest.
What makes me lose long-term trust in online business is the opacity of information. “Empathy is being concerned about the human being not just their output” (Simon Sinek, 2016) (2) I think this is part of the empathy mentioned by Simon Sinek. The transparency of information in online commerce is a manifestation of merchants being responsible to consumers. When shopping online, the only information consumers can obtain product information and payment information. Other information can only be provided by the merchant. Although some online shopping software can remind sellers to ship goods, its cycle is very long. Once I used a takeaway software to buy lunch in China, it took two hours to reach my hands. While waiting, I urged the restaurant, but no one responded. Therefore, the shopping experience this time was terrible. As the public’s concealment hurt the public’s confidence (3), I lost trust in this merchant. If a company or store can provide some key information to consumers in time, consumers would still be willing to maintain their trust.
1. University of British Columbia, 2009, Why People Are Better At Lying Online Than Telling A Lie Face-to-face. ScienceDaily
2. Simon Sinek, 2016, Most Leaders Don’t Even Know the Game They’re In | Simon Sinek, YouTuBe https://www.youtube.com/watch?v=RyTQ5-SQYTo
3. Tribune News Service publications, 2015, Editorial: Volkswagen, losing and regaining public trust, Times-News https://www.thetimesnews.com/article/20150927/opinion/150929212