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Please read these instructions thoroughly before posting to the discussion board.

Each discussion board question is graded on the basis of 20 points total for completeness of the answer that is referenced from the literature and responses to two of the postings of your colleagues. Please use the reply button rather than starting a new topic/thread when replying to others. There will be no extensions for Discussion board posts. The objective of the Discussion Boards is to encourage a collaborative learning environment. If you are unable to post during the week of the module in a timely fashion, you cannot interact in that collaborative learning environment.

Please start each discussion board posting with your name (Jane Doe). Your initial post must be a minimum of 200 + words

Student responses to discussion questions must be substantive, that is, thoughtful and analytical. You should organize your thoughts, ideas, and supporting evidence before you begin responding. You should be sure to incorporate correlations with the assigned readings or topics. You should try to stay on topic but avoid summarizing. Your goal is to contribute to the collaborative learning environment with depth and with the purpose of motivating discussion. Discussions are based on evidence. Opinions are valuable, but if used in a discussion, they should be supported with appropriate cites. You should ALWAYS respond to two students discussing questions that are different than the discussion question you selected to answer. This enables you to get experience and information on three topics total! For example:

· Initial Post – You decide to answer Question #2 and post your initial 200+ word thread with 3 cites

· Response Post #1 – You then must select a person to respond to from questions 1, 3, or 4 for your 150+ word response; you choose 3

· Response Post #2 – You then must select another person to respond to from questions 1 or 4 for your second 150+ word response

Question 1 – Developing Trust in Different Cultures

For this discussion question, read the following webarticle “Building Trust Calls for Different Approaches Across Different Cultures.”

http://www.guidedinsights.com/building-trust-calls-for-different-approaches-across-different-cultures/

Compare the US guidelines v. those in other countries listed in the article. Given this information, how would you approach working with someone virtually from India? from Germany?

Share any experiences you have had with developing trust with people in other countries. What lessons have you learned from those experiences?

Question 5 – Introducing Products and Building Customer Relationships

While international workplace exchanges can prove challenging amongst workers, the development of effective promotions into new markets is equally challenging. How can companies introduce products in international markets successfully and overcome initial concerns or distrust of consumers? Are their communication approaches that will be more or less successful?

 

 

Reply to question 4:

Is trust really important for employees to have for their employer? Yes, I believe trust is a critical component to have as an employer with employees. According to author Jennifer Benz, who studied how employees respond to trusting their employers, “Employees who have trust in their employer are far more likely to engage in beneficial actions on their behalf.” (Benz, 2019) Other sources of research on this point indicate the same concept, “When people feel free to communicate, express their ideas, and when they trust their employers and superiors, they are more prompt to innovate and come up with new solutions.” (Martic, 2020) Based on personal experience within the workplace, these statements are factual. I have witnessed employees that have lost morale or become disgruntled because information was withheld from them, or they didn’t receive any praise for their accomplishments. This led to them not trusting much of what the organization said when regarding any values and poor work performance soon followed. However, I have also personally experienced the benefit of executive management trusting and believing in me by listening to what I had to say about workplace improvements. In return for them listening to my opinion and making me feel as if I could trust them, I wanted to do better and try to exceed their expectations. This aligns to something else that Jennifer Benz pointed out, “Trust is also the biggest driver of happiness at work, and when they trust you, employees are more committed to your success and will work harder.” (Benz, 2019)

 

Sources:

 

Benz, J. (2019, July 26). Workforce.com. Retrieved February 17, 2021, from https://www.workforce.com/news/employee-trust-biggest-workplace-benefit

Martic, K. (2020, June 23). Trust in the Workplace: Why it is so important today and how to build it. Retrieved February 17, 2021, from https://blog.smarp.com/trust-in-the-workplace-why-it-is-so-important-today-and-how-to-build-it#:~:text=When%20people%20feel%20free%20to,offer%20more%20ideas%20and%20solutions.

 

Reply to question 2

I think the first consideration for cooperation with strangers or companies is whether their display capabilities match their actuals. When working with people who have never known or met, my trust comes more from whether the person is honest, that is, the declared ability matches the actual ability. Now under the influence of COVID-19, the way of meeting on the Internet has become the mainstream. This has also led to the emergence of some speculators. “In the digital world, it’s easier to tell a lie and get away with it” (1). When we meet for the first time, we often give a personal introduction. Many people will show many titles, advantages, and achievements. With further cooperation, we can easily measure the capabilities of our partners. If it matches, trust is established invisibly, and the partner can be considered honest.

What makes me lose long-term trust in online business is the opacity of information. “Empathy is being concerned about the human being not just their output” (Simon Sinek, 2016) (2) I think this is part of the empathy mentioned by Simon Sinek. The transparency of information in online commerce is a manifestation of merchants being responsible to consumers. When shopping online, the only information consumers can obtain product information and payment information. Other information can only be provided by the merchant. Although some online shopping software can remind sellers to ship goods, its cycle is very long. Once I used a takeaway software to buy lunch in China, it took two hours to reach my hands. While waiting, I urged the restaurant, but no one responded. Therefore, the shopping experience this time was terrible. As the public’s concealment hurt the public’s confidence (3), I lost trust in this merchant. If a company or store can provide some key information to consumers in time, consumers would still be willing to maintain their trust.

 

Reference:

1. University of British Columbia, 2009, Why People Are Better At Lying Online Than Telling A Lie Face-to-face. ScienceDaily

https://www.sciencedaily.com/releases/2009/05/090503203738.htm

2. Simon Sinek, 2016, Most Leaders Don’t Even Know the Game They’re In | Simon Sinek, YouTuBe https://www.youtube.com/watch?v=RyTQ5-SQYTo

3. Tribune News Service publications, 2015, Editorial: Volkswagen, losing and regaining public trust, Times-News https://www.thetimesnews.com/article/20150927/opinion/150929212

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