Explain the concept of quality circle.

Hotel and Lodging Operations

Part 1: Primary Task

Within the Discussion Forum area, write at least 150 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas:

The success of a hotel as a business is measured by its overall performance and not by the performance of any one department. Therefore a functional organization must foster efficiency, teamwork, and coordination of activities within individual departments as well as unification together. However, the functional organizationâs most important strength is also the source of its greatest shortcoming. It is sometimes difficult for each department to fully appreciate its role in the overall success of the organization.

There are as many degrees of job specialization within the lodging industry as there are types of organizations. The framework of jobs and departments that make up any organization must be directed toward achieving the organizationâs objectives. In other words, the structure of a lodging business must be consistent with its strategy. One extreme is the case of a hotel where the owner/operator is responsible for checking in the guests, servicing their needs, taking care of the housekeeping for the guest rooms, maintaining the building and grounds, and checking out the guests.

Choose one of the following methods to assist for your paper submission

Choice #1

  • Identify a type of lodging establishment and select 3 areas of management (front desk, housekeeping, maintenance, concierge, food & beverage services, etc.).
  • Explain the several advantages to managing each and how you would leverage this opportunity for greater outcome for the guests and the overall management of department collaborating efficiency.
  • Explain several disadvantages of managing each and how you would approach these challenges.

Choice #2

  • Explain the concept of quality circle.
  • Describe how it can contribute to enhanced employee productivity.
  • Identify 3 areas where employee authority of Centralization and Decentralization could take place and explain the benefits.


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