2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
- Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business.
- Describe the characteristics of management information systems (MIS) and explain how MIS differ from TPS and from DSS.
- Describe the characteristics of decision-support systems (DSS) and how they benefit businesses.
- Describe the characteristics of executive support systems (ESS) and explain how these systems differ from DSS.
- Explain how enterprise applications improve organizational performance.
- Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and describe their business benefits.
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