Internal Consistency at Customers First

After reading the case study “Internal Consistency at Customers First” at the end of Chapter 6 of your textbook, write a short paper that adequately answers the following questions:

Do you think that job analysis and job evaluation will benefit Customers First? Why or why not?
What is your opinion of Joan’s view on job analysis and job evaluation?
What do you recommend the compensation professionals at Customers First do? Why?


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