Problem-Solving Frameworks

Weekly Readings and Videos

Problem Identification and Resolution   (2020). Bellevue University.

15 Fundamental KPI Retail Metrics [And How to Measure Them]. (2019, Jun 6). ehopper.com

Costco’s Retail Innovation Craze. Farfan, B. (2019, Dec 12). thebalancesmb.com

The Simplex Process – A Robust Creative Problem-Solving Process. Bruce, J. (2011, Feb 15). morassociates.com

Retail Strategic Performance Management. (4:01). Brett Knowles. (2011, Mar 10). youtube.com

 

Instructions

Recall a recent problem or situation in your business and how it was resolved.

Using the format below, provide answers to the following:

1. Problem/Issue:
2. Who was involved:
3. Who resolved it:
4. How it was resolved:
5. Would you consider the resolution a success? Explain.
6. Would you have resolved it in the same way? Why or why not? Explain your rationale.
7. Describe why identifying the right problem is the first step in problem resolution.