Weekly Readings and Videos
Problem Identification and Resolution (2020). Bellevue University.
15 Fundamental KPI Retail Metrics [And How to Measure Them]. (2019, Jun 6). ehopper.com
Costco’s Retail Innovation Craze. Farfan, B. (2019, Dec 12). thebalancesmb.com
The Simplex Process – A Robust Creative Problem-Solving Process. Bruce, J. (2011, Feb 15). morassociates.com
Retail Strategic Performance Management. (4:01). Brett Knowles. (2011, Mar 10). youtube.com
Recall a recent problem or situation in your business and how it was resolved.
Using the format below, provide answers to the following:
- Who was involved:
- Who resolved it:
- How it was resolved:
- Would you consider the resolution a success? Explain.
- Would you have resolved it in the same way? Why or why not? Explain your rationale.
- Describe why identifying the right problem is the first step in problem resolution.