Religious Health Care

 

Religious Health Care operates in a community of 225,000, called Middleville. Summary statistics on Religious and its competitors, from the AHA Guide, are shown in Table 1. All of the organizations in the area are not-for-profit. Although Samaritan Hospital and Protestant Hospital have religious origins, they now view themselves as secular, not-for-profit organizations.

Table 1: Middleville Health Care Systems

Name

Beds

Admissions

Census

OP Visits

Births

Expenses (000)

Personnel

Religious

575

13,000

350

221,000

2300

$125,000

2000

Samaritan

380

17,000

260

175,000

1200

$130,000

1875

Protestant

350

10,000

180

40,000

900

$80,000

1200

The governing board of Religious hired a consulting company to evaluate its strategic performance. As part of the consultant’s evaluation, several leaders of Religious’ units were asked their perspective of the organization’s performance.

You are working for the consultant. Your job is to identify the issues from the response that should be considered further by the consultant team and possibly discussed with the governing board and the CEO. The firm has a rule, “Never offer a criticism or negative finding without suggesting how the client organization can correct it,” so you must indicate what sort of correction would be recommended as part of your list. Because you know there were about two dozen other interviews, you decide you should rank your issues in importance, to make sure the most critical are discussed.

"Get 15% discount on your first 3 orders with us"
Use the following coupon
"FIRST15"

Order Now