Restructuring a Challenging Conversation

Weekly Readings and Videos

Effective Communication. Robinson, L., Segal, J., & Smith, M. (2020, Oct).

How to Develop Effective Work Relationships. Heathfield, S. (2021, Jan 25).

How to Build Effective Working Relationships. Tingum, J. (2019, Mar 11).

Importance of Relationships in the Workplace. McFarlin, K. (2019, Feb 5).

How to Manage 5 Generations in the Modern Workplace. (3:50). Bython Media. (2018, Dec 6).



In this assignment, you will apply what you have learned and practiced in this course regarding communication, powerful conversations, active listening, body language, and personal interactions, to reinterpret a challenging conversation and restate how you may have made that conversation more meaningful.


Consider a recent challenging conversation you had with an employee, peer, supervisor, manager, customer, or vendor. This conversation may have occurred during a meeting, a training session, a coaching situation, with a disgruntled employee, with an unhappy customer, during a performance conversation, or in any other business situation.

  1. Discuss your challenging conversation:
    • Describe the situation: what was going on, what was the reason for the conversation, who was involved
    • Describe the purpose or intended outcome of the conversation
    • Describe the actual outcome of the conversation. What happened as a result of the conversation?
  2. To get a more positive outcome, reconstruct the dialogue using the four steps of the following template: Restructuring a Challenging Conversation 

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