SUMMARY QUESTIONS Citibank: Performance Evaluation 1. Why has Citibank introduce

SUMMARY QUESTIONS Citibank: Performance Evaluation 1. Why has Citibank introduced a Performance Scorecard? 2. Assume that you are Lisa and Frits. What scores would you give James in each of the boxes in Exhibit 1? 3. Evaluate Citibanks system. What is good about it? What needs to be changed, and in what way(s) would you change it?

"Get 15% discount on your first 3 orders with us"
Use the following coupon
"FIRST15"

Order Now