Review this short article about change at Zappos to go from traditional management to self-directed work teams and answer the questions below. You may also want to do a google search to get more information about change issues at Zappos.

QUESTION 1: Is this adaptive change or technical change? Explain.

QUESTION 2: Were there likely competing commitments? Give a couple of examples.

QUESTION 3:Relate Theory E and O to this situation.

HBR’s 10 Must Reads on Change Management, Harvard Business Review Press, 2011

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