What level of knowledge of the industry should the customer service representative have, and why?

You will now create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:

Describe up to 10 bulleted details that should be found in a customer service representative job description.
What level of education and experience should be necessary for a customer service representative, and why?
What level of knowledge of the industry should the customer service representative have, and why?
How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?

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