What was the current state of their communications technology infrastructure?

The power of the “Network.” Advances in networking technology
have made the internet possible and have provided the underpinning
for a revolution in communications. The Macy’s RFID (radio
frequency identification) power of wireless networking in
particular. As defined by the text, Unified Communications
allows companies to merge disparate modes of communication into a
single service. This is akin to the technology that underpins the
“triple play” packages offered by cable and telecommunications
providers alike which combines video, internet, and phone in one
package.
By doing a search of the internet or by other research methods,
find an example, or a case study, of an organization that has used
Unified Communications to their
advantage.
1) What business problem was this organization trying to
solve?
2) What was the current state of their communications technology
infrastructure?
3) What unified communications technologies did they decide to
deploy? What were the key components of this system?
4) How did they improve their business by implementing unified
communications?
5) What do you believe the future holds for unified
communications?

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