A public safety unit of a university
issues identification cards at the beginning of each semester. The
steps in the process and the approximate times for each step are
Note: Steps 1, 2, 3, 4 and 5 must be completed in
the order shown. If necessary, some tasks can be combined and
assigned to the same worker without upsetting the order of the
Steps in the
A. Answer student question re
application 20 seconds
B. Enter student information
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C. Check student/staff
a. Assuming that each station is assigned to one worker, how
many applications can be processed per hour using the configuration
b. Suppose you are authorized to hire one more staff. Explain to
which station the new worker should be assigned to maximize line
efficiency, and how many applications can be processed per hour
with the addition of the new worker.
c. What will be the maximum number of applications processed
using only four workers?