Which of the following is a disadvantage of communicating a message over the telephone?

Which of the following
statements would be best to include in this letter?
A) This increase will allow us to
give well-deserved bonuses to our salespeople.
B) This increase will allow us to
upgrade our infrastructure and better compete with our rivals.
C) This increase will allow us to
embark on an aggressive media campaign to woo new clients.
D) This increase will allow us to
provide you with additional benefits and with 24-hour support.
E) This increase will allow us to
pay down some long-term debt.

22) Why should a persuasive
letter like this focus on audience benefits?
A) People are selfish and won’t
be interested if they know that you are also getting benefits from the
arrangement.
B) People won’t pay attention
unless the focus is on them.
C) To convince someone to do what
you want, you have to show them what is in it for them.
D) To influence someone’s
behavior you should overstate the benefits if necessary.
E) People are more likely to
accept your idea if you let them know how it will benefit you.

23) All of the following are
examples of internal sources EXCEPT
A) a company report
B) an industry journal
C) a memo from your supervisor
D) your HR department
E) your company’s employee
handbook

24) Primary research ________.
A) involves collecting your own
original data
B) includes industry journals and
experts outside your company
C) is information other people have
collected
D) includes existing company
reports and databases
E) is always more efficient than
secondary research

25) When choosing the delivery
option of your message, ________.
A) all the methods have the same advantages
B) all the methods have pros and
cons, so selection doesn’t matter much
C) choosing the best medium for
your message is challenging
D) new mediums are not
appropriate for business communications
E) a blog should not be used to
generate discussion

26) When selecting the medium for
a message, email ________.
A) is not efficient for
disseminating information to many people
B) ensures immediate feedback
C) may not be appropriate for
sending sensitive content
D) cannot create a permanent
record
E) does not allow for quick
communication

27) Which of the following is a
disadvantage of communicating a message over the telephone?
A) It allows personal explanation
targeted to an individual.
B) It is usually permanently
documented.
C) It can provide immediate
feedback if the person answers the phone.
D) It allows short messages to be
delivered via voice mail if individuals do not answer the call.
E) It is time consuming if
individual calls need to be made to several people.

28) Shannon needs to deliver some
information quickly, to a large group of people. Which of the following would
be the best medium for her to use?
A) email
B) telephone
C) memo
D) letter
E) one-on-one conversations

29) Tyrone decides that the best
medium to use for his business message is a letter. Which of the following is
true about the message Tyrone is communicating?
A) it must be delivered
immediately
B) it requires immediate feedback
C) it will project a less formal
image than email
D) it will leave a permanent
record
E) it allows interactive
communication

30) Key decisions that you make
in the composing process include all of the following EXCEPT
A) how to create a good
environment for composing
B) how to organize your thoughts
C) how to get through a first
publish quickly
D) how to plan an effective
format
E) how to analyze your audience
and their needs

21) Which of the following
statements would be best to include in this letter?A) This increase will allow us to
give well-deserved bonuses to our salespeople.B) This increase will allow us to
upgrade our infrastructure and better compete with our rivals.C) This increase will allow us to
embark on an aggressive media campaign to woo new clients.D) This increase will allow us to
provide you with additional benefits and with 24-hour support. E) This increase will allow us to
pay down some long-term debt. 22) Why should a persuasive
letter like this focus on audience benefits?A) People are selfish and won’t
be interested if they know that you are also getting benefits from the
arrangement.B) People won’t pay attention
unless the focus is on them.C) To convince someone to do what
you want, you have to show them what is in it for them.D) To influence someone’s
behavior you should overstate the benefits if necessary.E) People are more likely to
accept your idea if you let them know how it will benefit you. 23) All of the following are
examples of internal sources EXCEPTA) a company reportB) an industry journalC) a memo from your supervisorD) your HR departmentE) your company’s employee
handbook 24) Primary research ________.A) involves collecting your own
original dataB) includes industry journals and
experts outside your companyC) is information other people have
collectedD) includes existing company
reports and databasesE) is always more efficient than
secondary research 25) When choosing the delivery
option of your message, ________.A) all the methods have the same advantagesB) all the methods have pros and
cons, so selection doesn’t matter muchC) choosing the best medium for
your message is challengingD) new mediums are not
appropriate for business communicationsE) a blog should not be used to
generate discussion 26) When selecting the medium for
a message, email ________.A) is not efficient for
disseminating information to many peopleB) ensures immediate feedbackC) may not be appropriate for
sending sensitive contentD) cannot create a permanent
recordE) does not allow for quick
communication 27) Which of the following is a
disadvantage of communicating a message over the telephone?A) It allows personal explanation
targeted to an individual.B) It is usually permanently
documented.C) It can provide immediate
feedback if the person answers the phone.D) It allows short messages to be
delivered via voice mail if individuals do not answer the call.E) It is time consuming if
individual calls need to be made to several people. 28) Shannon needs to deliver some
information quickly, to a large group of people. Which of the following would
be the best medium for her to use?A) emailB) telephoneC) memoD) letterE) one-on-one conversations 29) Tyrone decides that the best
medium to use for his business message is a letter. Which of the following is
true about the message Tyrone is communicating?A) it must be delivered
immediatelyB) it requires immediate feedbackC) it will project a less formal
image than emailD) it will leave a permanent
recordE) it allows interactive
communication 30) Key decisions that you make
in the composing process include all of the following EXCEPTA) how to create a good
environment for composingB) how to organize your thoughtsC) how to get through a first
publish quicklyD) how to plan an effective
formatE) how to analyze your audience
and their needs

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