A good communicator always exchanges ideas, feelings, and values; uses appropriate language, tone, pitch, and volume; gives relevant information; uses nonverbal signals to emphasize and support messages; and conveys understanding. Effective communication is a ‘meeting of meanings.’ It means getting through to the other person what you mean in a way that he or she understands (p. 42).
Why is communication such a challenge for IT project managers? Additionally, offer your own thoughts on what you would do as an IT project manager to promote good team communication.
Sometimes IT projects are managed by people with a strong IT background, but there are many cases where completely non-technical people lead technical teams. Give communication advice to each type of IT manager; what are the keys to communication success for both the technical and non-technical leader of a technical project? Support your advice with information from the text or journal articles.