customer service class discussion

Help me study for my Business class. I’m stuck and don’t understand.

Do companies create challenging customers? Review the links below and share your thoughts. Then research an example of a challenging customer situation, explain why it is a challenge, and share your suggestions to mitigate the challenge.

Texas man brings steer to Petco to test ‘all leashed pets are welcome’ policy 3-20-2019

Apple Stores Hit With Customer Service Complaints 5-7-2019

United Breaks Guitars (music video about a musician’s guitar being broken on the tarmac in 2009)

Your submission needs to be 2-4 paragraphs (a paragraph is 3 sentences or more), double spaced, and use 12pt font. Remember, when you use outside resources or information (including the book) you need to cite the source crediting the original author.

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