Brief description of the change you will be investigating: Safe staffing in the Constant Care Unit (CCU) team integration

NURSING EDUCATION FIELD EXPERIENCE
QUALITY IMPROVEMENT FORM ;
NCQA Quality Improvement Activity Form (an electronic version is available on NCQAs Web site)
Activity Name:
Section I: Activity Selection and Methodology
A. Rationale. Use objective information (data) to explain your rationale for why this activity is important to members or practitioners and why there is an opportunity for improvement.
B. Quantifiable Measures. List and define all quantifiable measures used in this activity. Include a goal or benchmark for each measure. If a goal was established
list it. If you list a benchmark state the source. Add sections for additional quantifiable measures as needed.
Quantifiable Measure #1: Team Cohesiveness
QUALITY IMPROVEMENT FORM
NCQA Quality Improvement Activity Form (an electronic version is available on NCQAs Web site)
Activity Name:
Section I: Activity Selection and Methodology
A. Rationale. Use objective information (data) to explain your rationale for why this activity is important to members or practitioners and why there is an opportunity for improvement.
B. Quantifiable Measures. List and define all quantifiable measures used in this activity. Include a goal or benchmark for each measure. If a goal was established
list it. If you list a benchmark state the source. Add sections for additional quantifiable measures as needed.
Quantifiable Measure #1: Team Cohesiveness
Numerator:
Denominator:
First measurement period dates:
Baseline Benchmark:
Source of benchmark:
Baseline goal:
Quantifiable Measure #2: Safe Staffing (mainly in the Constant Care Unit [CCU])
Numerator:
Denominator:
First measurement period dates:
Benchmark:
Source of benchmark:
Baseline goal:
Quantifiable Measure #3: Staff Retention
Numerator:
Denominator:
First measurement period dates:
Benchmark:
Source of benchmark:
Baseline goal:
C. Baseline Methodology.
C.1 Data Sources.
[ ] Medical/treatment records
[ ] Administrative data:
[ ] Claims/encounter data [ ] Complaints [ ] Appeals [ ] Telephone service data [ ] Appointment/access data
[ ] Hybrid (medical/treatment records and administrative)
[ ] Pharmacy data
[ ] Survey data (attach the survey tool and the complete survey protocol)
[ ] Other (list and describe):
_________________________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________________
C.2 Data Collection Methodology. Check all that applies and enter the measure number from Section B next to the appropriate methodology.
If medical/treatment records check below:
[ ] Medical/treatment record abstraction
If survey check all that apply:
[ ] Personal interview
[ ] Mail
[ ] Phone with CATI script
[ ] Phone with IVR
[ ] Internet
[ ] Incentive provided
[ ] Other (list and describe):
_______________________________________________
_______________________________________________ If administrative check all that apply:
[ ] Programmed pull from claims/encounter files of all eligible members
[ ] Programmed pull from claims/encounter files of a sample of members
[ ] Complaint/appeal data by reason codes
[ ] Pharmacy data
[ ] Delegated entity data
[ ] Vendor file
[ ] Automated response time file from call center
[ ] Appointment/access data
[ ] Other (list and describe):
_________________________________________________________________
_________________________________________________________________
C.3 Sampling. If sampling was used provide the following information.
Measure Sample Size Population Method for Determining Size (describe) Sampling Method (describe)
C.4 Data Collection Cycle.
Data Analysis Cycle.
[ ] Once a year
[ ] Twice a year
[ ] Once a season
[ ] Once a quarter
[ ] Once a month
[ ] Once a week
[ ] Once a day
[ ] Continuous
[ ] Other (list and describe):
_________________________________________________________
_________________________________________________________ [ ] Once a year
[ ] Once a season
[ ] Once a quarter
[ ] Once a month
[ ] Continuous
[ ] Other (list and describe):
_________________________________________________________
_________________________________________________________
C.5 Other Pertinent Methodological Features. Complete only if needed.
D. Changes to Baseline Methodology. Describe any changes in methodology from measurement to measurement.
Include as appropriate:
Measure and time period covered
Type of change
Rationale for change
Changes in sampling methodology including changes in sample size method for determining size and sampling method
Any introduction of bias that could affect the results
___________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________________
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Section II: Data / Results Table
Complete for each quantifiable measure; add additional sections as needed.
#1 Quantifiable Measure: Team Cohesiveness
Time Period
Measurement Covers
Measurement
Numerator
Denominator Rate or Results Comparison Benchmark Comparison
Goal Statistical Test and Significance*
Baseline:
Remeasurement 1:
Remeasurement 2:
Remeasurement 3:
Remeasurement 4:
Remeasurement 5:
#2 Quantifiable Measure: Safe Staffing
Time Period
Measurement Covers
Measurement
Numerator
Denominator Rate or Results Comparison Benchmark Comparison
Goal Statistical Test and Significance*
Baseline:
Remeasurement 1:
Remeasurement 2:
Remeasurement 3:
Remeasurement 4:
Remeasurement 5:
#3 Quantifiable Measure: Staff Retention
Time Period
Measurement Covers
Measurement
Numerator
Denominator Rate or Results Comparison Benchmark Comparison
Goal Statistical Test and Significance*
Baseline:
Remeasurement 1:
Remeasurement 2:
Remeasurement 3:
Remeasurement 4:
Remeasurement 5:
* If used specify the test p value and specific measurements (e.g. baseline to remeasurement #1 remeasurement #1 to remeasurement #2 etc. or baseline to final remeasurement) included in the calculations. NCQA does not require statistical testing.
Section III: Analysis Cycle
Complete this section for EACH analysis cycle presented.
A. Time Period and Measures That Analysis Covers.
B. Analysis and Identification of Opportunities for Improvement. Describe the analysis and include the points listed below.
B.1 For the quantitative analysis include the analysis of the following:
Comparison with the goal/benchmark
Reasons for changes to goals
If benchmarks changed since baseline list source and date of changes
Comparison with previous measurements
Trends increases or decreases in performance or changes in statistical significance (if used)
Impact of any methodological changes that could impact the results
For a survey include the overall response rate and the implications of the survey response rate
B.2 For the qualitative analysis describe any analysis that identifies causes for less than desired performance (barrier/causal analysis) and include the following:
Techniques and data (if used) in the analysis
Expertise (e.g. titles; knowledge of subject matter) of the work group or committees conducting the analysis
Citations from literature identifying barriers (if any)
Barriers/opportunities identified through the analysis
Impact of interventions
Section IV: Interventions Table
Interventions Taken for Improvement as a Result of Analysis. List chronologically the interventions that have had the most impact on improving the measure. Describe only the interventions and provide quantitative details whenever possible (e.g. hired 4 UM nurses as opposed to hired UM nurses). Do not include intervention planning activities.
Date Implemented (MM / YY) Check if
Ongoing
Interventions
Barriers That Interventions Address
Section V: Chart or Graph (Optional)Attach a chart or graph for any activity having more than two measurement periods that shows the relationship between the timing of the intervention (cause) and the result of the remeasurements (effect). Present one graph for each measure unless the measures are closely correlated such as average speed of answer and call abandonment rate. Control charts are not required but are helpful in demonstrating the stability of the measure over time or after the implementation.
Advanced Nursing Practice Field Experience
Change Investigation Proposal Form
Provide a brief description of the change you will investigate and your plans for the investigation.
1. Brief description of the change you will be investigating:
Safe staffing in the Constant Care Unit (CCU) team integration/cohesiveness and staff retention are the subjects I will be investigating. In the current setting CCU is separated from the Medical Surgical floor and this seems to cause a rift between the two units working together consistently and cohesively. Some of this is from past behaviors of seasoned staff and some may be attributed to the separation of the two units. It is believed that bringing the two units together will increase the cohesiveness of staff which will in turn will increase the safety factor of staffing and lead to staff retention.
2. Proposed process for conducting the investigation:
Talking with management house supervisors and staff members both seasoned and new to gain an insight on what they have observed. Also to ask for their solutions to this problem. The information will then be gathered and reviewed as to the validity of said proposals as well as comments garnered.
The proposal above is approved by:
Change Leader Signature Print Name Title/Organization
E-mail Address Contact Telephone Number Date