The detailed writing instruction and format is post in the attached file. Please read the example essay first, I already finished all the questionnaire and answers part.
For this assignment, only need to write :
Audience Segment-1 page
Customer Journey-1 page per journey, need total 2 journeys.
Digital Execution and functionality ideas: 1000 words.
Use the questionnaire and answers I already prepared, finish the rest part: Audience Segment, Customer Journey and Digital Execution and functionality ideas.