Which of the following best articulates the business result of this message?

Which of the following would
likely require persuasion?
A) exchanging a sweater for one
in a smaller size
B) getting an extension on a
deadline
C) congratulating a coworker on
her promotion
D) giving a colleague the link to
a website you think he’ll find useful
E) thanking a business associate
for her help on a project

2) Being persuasive ________.
A) is rarely required in your
daily life
B) involves understanding why
your audience may resist your ideas
C) means tricking your audience
into doing what you want
D) is unethical and in some
situations may even be illegal
E) means being influenced by
others to agree with their point of view or request

3) In the ACE communication
process, ________ involves thinking strategically about your purpose, desired
outcome, business needs, audience and stakeholder needs, content needs, and
medium choices.
A) analyzing
B) adjusting
C) composing
D) creating
E) editing

4) In persuasive situations, you
will increase your chances of getting a positive response by ________ the
analyzing phase of the ACE communication process.
A) omitting
B) reversing the order of
C) spending more time on
D) devoting less time to
E) substituting spontaneity for

You have lunch with a friend and
she tells you that her office recently implemented flex time hours. It has been
a positive change at your friend’s workplace, and you think it would be great
to have at your office too. You decide to approach your boss about this
possibility.

5) Which of the following would
be best to include in an email to your boss suggesting the idea?
A) I think a flex time schedule
would be good.
B) Flex time would give me more
free time.
C) I bet everyone would love
having more flexible schedule instead of the forced 9-5 day.
D) In other offices the flex time
schedule has increased productivity and decreased turnover.
E) It would make people happy to
get to leave work early.

6) In the analyzing phase of
creating this message, you think about the purpose, desired outcome, and
business result of your message. Which of the following best articulates the
purpose of this message?
A) to suggest the possibility of
implementing a flex time schedule in your office
B) to describe to your boss how
your life would change with a flex time schedule
C) to tell your boss how much
your friend likes having a flex time schedule
D) to improve employee
productivity and job satisfaction by better enabling employees to balance their
work and personal lives
E) to have your boss agree to
implement a more flexible working schedule for employees

7) In the analyzing phase of
creating this message, you think about the purpose, desired outcome, and
business result of your message. Which of the following best articulates the
desired outcome of this message?
A) to suggest the possibility of
implementing a flex time schedule in your office
B) to describe to your boss how
your life would change with a flex time schedule
C) to tell your boss how much
your friend likes having a flex time schedule
D) to improve employee
productivity and job satisfaction by better enabling employees to balance their
work and personal lives
E) to have your boss agree to implement a more
flexible working schedule for employees

8) In the analyzing phase of
creating this message, you think about the purpose, desired outcome, and
business result of your message. Which of the following best articulates the
business result of this message?
A) to suggest the possibility of
implementing a flex time schedule in your office
B) to describe to your boss how
your life would change with a flex time schedule
C) to tell your boss how much
your friend likes having a flex time schedule
D) to improve employee productivity
and job satisfaction by better enabling employees to balance their work and
personal lives
E) to have your boss agree to
implement a more flexible working schedule for employees

9) During the first stage of ACE
you analyze the way you would like your audience to respond to your message,
which is also known as the ________.
A) purpose
B) audience needs
C) desired outcome
D) business result
E) potential resistance

10) ________ involves imagining
yourself in your audience’s position and interpreting your message from their
perspective.
A) Primary audience
B) Audience analysis
C) Audience benefits
D) Audience appreciation
E) Audience response1) Which of the following would
likely require persuasion?A) exchanging a sweater for one
in a smaller sizeB) getting an extension on a
deadlineC) congratulating a coworker on
her promotion D) giving a colleague the link to
a website you think he’ll find usefulE) thanking a business associate
for her help on a project 2) Being persuasive ________.A) is rarely required in your
daily lifeB) involves understanding why
your audience may resist your ideasC) means tricking your audience
into doing what you wantD) is unethical and in some
situations may even be illegalE) means being influenced by
others to agree with their point of view or request 3) In the ACE communication
process, ________ involves thinking strategically about your purpose, desired
outcome, business needs, audience and stakeholder needs, content needs, and
medium choices.A) analyzingB) adjustingC) composingD) creatingE) editing 4) In persuasive situations, you
will increase your chances of getting a positive response by ________ the
analyzing phase of the ACE communication process. A) omittingB) reversing the order ofC) spending more time onD) devoting less time toE) substituting spontaneity for You have lunch with a friend and
she tells you that her office recently implemented flex time hours. It has been
a positive change at your friend’s workplace, and you think it would be great
to have at your office too. You decide to approach your boss about this
possibility.5) Which of the following would
be best to include in an email to your boss suggesting the idea?A) I think a flex time schedule
would be good.B) Flex time would give me more
free time.C) I bet everyone would love
having more flexible schedule instead of the forced 9-5 day.D) In other offices the flex time
schedule has increased productivity and decreased turnover.E) It would make people happy to
get to leave work early. 6) In the analyzing phase of
creating this message, you think about the purpose, desired outcome, and
business result of your message. Which of the following best articulates the
purpose of this message?A) to suggest the possibility of
implementing a flex time schedule in your officeB) to describe to your boss how
your life would change with a flex time schedule C) to tell your boss how much
your friend likes having a flex time scheduleD) to improve employee
productivity and job satisfaction by better enabling employees to balance their
work and personal livesE) to have your boss agree to
implement a more flexible working schedule for employees 7) In the analyzing phase of
creating this message, you think about the purpose, desired outcome, and
business result of your message. Which of the following best articulates the
desired outcome of this message? A) to suggest the possibility of
implementing a flex time schedule in your officeB) to describe to your boss how
your life would change with a flex time schedule C) to tell your boss how much
your friend likes having a flex time scheduleD) to improve employee
productivity and job satisfaction by better enabling employees to balance their
work and personal lives E) to have your boss agree to implement a more
flexible working schedule for employees 8) In the analyzing phase of
creating this message, you think about the purpose, desired outcome, and
business result of your message. Which of the following best articulates the
business result of this message? A) to suggest the possibility of
implementing a flex time schedule in your officeB) to describe to your boss how
your life would change with a flex time schedule C) to tell your boss how much
your friend likes having a flex time scheduleD) to improve employee productivity
and job satisfaction by better enabling employees to balance their work and
personal lives E) to have your boss agree to
implement a more flexible working schedule for employees 9) During the first stage of ACE
you analyze the way you would like your audience to respond to your message,
which is also known as the ________.A) purposeB) audience needsC) desired outcomeD) business resultE) potential resistance 10) ________ involves imagining
yourself in your audience’s position and interpreting your message from their
perspective.A) Primary audienceB) Audience analysisC) Audience benefitsD) Audience appreciationE) Audience response

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